Rowlands Pharmacy (1086846)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately identifies and manages risks associated with delivering its services. And team members follow written procedures relevant to their roles to help them provide services safely. They keep people’s confidential information secure, and they mostly keep the records they need to by law complete. Team members record and learn from the mistakes they make to reduce the risk of the same mistake happening again. And they understand their role in helping to protect vulnerable people’s welfare.

Principle 2. Staff

The pharmacy team has the appropriate qualifications and skills to provide services safely and effectively. Team members work well together to manage the workload. And they complete regular ongoing training to help keep their knowledge up to date. They share ideas to improve the way they work, and they feel comfortable in raising any concerns should they need to.

Principle 3. Premises

The pharmacy is clean, secure and provides a professional environment suitable for the services it delivers. It has a private consultation room where people can have confidential conversations with a member of the pharmacy team if needed.

Principle 4. Services, including medicines management

The pharmacy team manages and delivers its services safely and effectively. Team members plan well for new services, and they make services easily accessible. The pharmacy obtains its medicines from recognised suppliers. And it stores and manages its medicines appropriately to make sure people receive their medicines when they need them. It makes the necessary checks to ensure its medicines are in date and suitable to use.

Principle 5. Equipment and facilities

Pharmacy team members have access to suitable equipment for the services they provide. And it is fit for purpose and safe to use. Team members use equipment and facilities appropriately to protect people’s confidentiality.