Pharmacy context
This is a community pharmacy located within a residential area and adjacent to a GP surgery as well as a convenience store in Aylesbury, Buckinghamshire. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal flu vaccinations. And, it supplies multi-compartment compliance aids to people if they find it difficult to manage their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy is managing some of the risks associated with its services in an adequate manner. It has a set of instructions to help with this, but members of the pharmacy team are unable to show that they have read them. This could mean that they are unclear on the pharmacy’s most up-to-date procedures. Pharmacy team members deal with their mistakes responsibly, but they are not always recording enough detail for them to learn from their mistakes and prevent them happening again. And, the pharmacy doesn’t always keep all of its records in accordance with the law.
Principle 2. Staff
The pharmacy provides services using a team with different skills and experience. But, the pharmacy does not always have enough trained staff on duty to manage all of their workload safely. This can affect how well the pharmacy cares for people and the advice that it gives.
Principle 3. Premises
In general, the pharmacy's premises are suitable to ensure the effective delivery of its services. But, the pharmacy is sometimes kept in an untidy manner. This increases the risk of mistakes happening.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable suppliers. Team members can make appropriate adjustments to ensure that the pharmacy’s services are accessible to everyone. And, in general, most of the pharmacy’s services are delivered in a satisfactory manner. But, the pharmacy doesn’t always store medicines in a suitable way. This increases the chance of mistakes happening. Team members don't always identify, make relevant checks or record information when people receive higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided upon supply. And, they sometimes leave filled compliance aids unsealed overnight, which can add extra risk to the process.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |