Inspection outcome: Standards met
Last inspection: 16/12/2019
Pharmacy context
The pharmacy is located amongst other retail shops in Pwllheli, North Wales. The pharmacy premises are easily accessible for people, with adequate space in the retail area. And it has a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses private and NHS prescriptions. It provides influenza vaccination services for both private and NHS patients. Some repeat prescriptions
are assembled offsite at a hub pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services and protects peoples’ information. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. And they record things that go wrong, so that they can learn from them. But they do not always review all of their mistakes, so they may miss some opportunities to learn.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. But, there are times when the pharmacy operates with a minimum number of suitably trained team members, which may compromise the ability of the pharmacy team to provide services effectively to people. The team members are comfortable about providing feedback to the pharmacist. And they receive feedback on their own performance. But the lack of time to complete ongoing training could mean their skills and knowledge may not always be up to date.
Principle 3. Premises
The pharmacy is clean and tidy. It is a suitable place to provide healthcare. It has a consultation room so that people can have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people and they are managed, so people receive their medicines safely. The pharmacy takes extra care when supplying some higher-risk medicines. It sources and stores medicines safely and carries out some checks to help make sure that medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide and they are used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |