Inspection outcome: Standards met
Last inspection: 19/09/2019
Pharmacy context
The pharmacy is situated among other retail shops in Caernarfon, North Wales. The pharmacy premises are easily accessible for people, with an automated entrance door and adequate space in the retail area. The pharmacy sells a range of over-the-counter medicines and dispenses both private and NHS prescriptions. It has a consultation room available for private conversations. And it supplies medication in multi-compartment compliance aids for some people, to help them
take the medicines at the right time. The pharmacy are
utilising the offsite dispensing facility for repeat prescriptions.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with
its services and protects peoples’ information. Members of the pharmacy team
work to professional standards and are clear about their roles and
responsibilities. And they record things that go wrong, so that they can learn
from them. But they do not record all of their mistakes, so they may miss some
opportunities to learn.
Principle 2. Staff
The pharmacy generally has enough staff to operate safely. But this is a busy pharmacy and the workload is challenging, which at times may make service provision less effective. Members of the pharmacy team work well together.
They are comfortable about providing feedback to their manager and receive
feedback about their own performance.
Principle 3. Premises
The pharmacy is clean and generally tidy. It is
a suitable place to provide healthcare. It has a consultation room so that
people can have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most
people and they are managed, so people receive their medicines safely. But
members of the pharmacy team do not always know when high-risk medicines are
being delivered to people. So, they may not always make extra checks or take
the opportunity to provide advice. The pharmacy generally stores its medicines
appropriately. But it does not keep an up-to-date record of date checking, so
it is not be able to show that it regularly checks all its stock.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to
provide services safely. It is appropriately maintained and it is used in a
way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |