Rowlands Pharmacy (1043170)

The pharmacy manages the risks associated with its services and protects peoples’ information. It asks people for their views and uses this feedback to improve its services. Members of the pharmacy team record things that go wrong, so that they can learn from them. But they do not record all of their mistakes, so they may miss some opportunities to learn. The pharmacy keeps most of the records that are needed by law. But some of the records are incomplete, so the pharmacy may not be able to show what has happened if it needs to. The team members know how to protect vulnerable people.

The pharmacy has enough staff to manage its workload safely. The team members are appropriately trained and work effectively together. They are comfortable about providing feedback to their manager. The pharmacy enables its team members to act on their own initiative and use their professional judgement, to the benefit of people who use the pharmacy’s services.

The pharmacy’s services are easy to access and they are generally well managed. The pharmacy sources and stores medicines safely and carries out checks to help make sure that medicines are in good condition and suitable to supply.