Rowlands Pharmacy (1039602)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help the team protect the safety and wellbeing of people who access its services. It keeps the records it must have by law. And it keeps people's private information secure. The pharmacy team members have tools available to them to help safeguard the welfare of vulnerable adults and children. They use surveys to receive feedback from people who use the pharmacy. The team members discuss and learn from the mistakes that happen whilst dispensing. And they take some steps to make sure they don't repeat these errors. But they do not always keep records of the errors. And so, they may miss out on opportunities to learn from them.

Principle 2. Staff

The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services. They work well together to manage their workload and to ensure people receive a high quality of service. The pharmacy supports its team members to ensure their knowledge and skills are up to date. It achieves this by providing its team members with an online training programme. They can make suggestions to improve the pharmacy’s services. And they feel comfortable to raise professional concerns when necessary.

Principle 3. Premises

The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

The pharmacy's services are easily accessible to people. The team members take steps to identify people taking high-risk medicines. And, they provide these people with appropriate advice to help them take these medicines safely. The pharmacy provides medicines to some people in multi-compartment compliance packs to help them take them correctly. And it appropriately manages the risks associated with the service. The pharmacy sources its medicines from licenced suppliers. And it generally stores and manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and suitable for the services it provides. The pharmacy uses its equipment appropriately to protect people’s confidentiality.