Inspection outcome: Standards met
Last inspection: 24/09/2019
Pharmacy context
This is a busy community pharmacy in the centre of the small town of Tenbury Wells. Many people using the pharmacy are elderly. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. They supply medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. The pharmacy does flu and travel vaccinations and provides medicines to protect people against malaria.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. But, they could learn more from mistakes to prevent them from happening again. The team ask customers for their views and use this feedback to improve services. They keep the up-to-date records they must by law. The pharmacy is appropriately insured to protect people if things go wrong. The pharmacy team keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to safely manage its workload. They are knowledgeable and know when to ask for help. The team are encouraged to keep their skills up to date and do this in work time. Those team members in training are well supported and allocated extra dedicated learning time. All the members work well together as a team and they are well supported by their manager. They are comfortable about providing feedback to her to improve services and this is acted on.
Principle 3. Premises
The pharmacy looks professional. The design of the pharmacy is suitable for its activities. The work areas are tidy and organised. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services. Most people can access its services. But, some people with specific mobility needs may have difficulty entering the pharmacy. The services are effectively managed to make sure that they are provided safely. The pharmacy team make sure that people have the information they need to use their medicines safely and effectively. They are good at identifying those people who should talk to the pharmacist and they intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. and, the team make sure that people only get devices and medicines that are safe. The medicines are stored and disposed of safely. But, there are a lot out-of-date controlled medicines that need to be destroyed. These are occupying valuable storage space that is legally required for these medicines.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |