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Pharmacy inspections

Inspection reports and learning from inspections

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Rowlands Pharmacy (1031482)

Inspection outcome: Standards met

Last inspection: 15/10/2019

Pharmacy context

This is a community pharmacy in a popular, vibrant residential shopping area close to the centre Cheltenham. A wide variety of people use the pharmacy. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aid to help vulnerable people in their own homes to take their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. The working area is organised. The pharmacy keeps the up-to-date records that it must by law. It is appropriately insured to protect people if things go wrong. The pharmacy team keeps people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again. And, they could be better at acting on the feedback given to them to improve their services.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And, they are able to help when team members are on holiday or off sick. The staff are encouraged to keep their skills up to date and they do this in work time. The team are well supported by their manager. And, they are comfortable about providing feedback to him to improve services.

Principle 3. Premises

Standards met

The pharmacy generally looks professional. The consultation room is well signposted so it is clear to people that there is somewhere private for them to talk. But, the room is small and it is difficult for people to sit face-to-face which may hinder some conversations. Some areas of the pharmacy would benefit from re-decoration and repair.

Principle 4. Services, including medicines management

Standards met

Most people can access the services that the pharmacy offers. But, some people with specific mobility needs may have difficulty entering the pharmacy. The pharmacy services are effectively managed to make sure that they are provided safely and effectively. The team members make sure that people have the information that they need to use their medicines safely and effectively. They intervene if they are worried or if people are suffering from side effects. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.

Pharmacy details

244 Bath Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards