Rowlands Pharmacy (1029776)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately identifies and manages the risks to its services. It has up-to-date procedures to help the team members work safely and effectively. And it asks people for their feedback about the pharmacy’s services. The team members keep people’s private information secure. And they know their role in helping protect the wellbeing of vulnerable people. The team members respond well when they make mistakes whilst dispensing. They record their mistakes so they can make suitable changes to reduce the risk of the same mistake happening again. They mostly make the records they must by law.

Principle 2. Staff

The pharmacy has a team with the required skills and knowledge for the services it provides. Its team members complete ongoing learning to keep these skills and knowledge up to date. And the experienced team members support members in training to help them understand how to complete tasks safely. The pharmacy listens to the team members ideas to improve. And the team members feel comfortable in raising any professional concerns if necessary.

Principle 3. Premises

The pharmacy is clean, hygienic and secure. And it provides a suitable space for the services provided. It has appropriate areas in the pharmacy, so people can discuss private matters with team members.

Principle 4. Services, including medicines management

The pharmacy appropriately advertises its services and makes them accessible to people. It delivers its services safely and effectively. And it uses offsite pharmacy hub dispensing to help manage its service provision. The pharmacy keeps good audit trails for its activities. So, the team members can easily resolve any queries. The team members source, store and manage medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services appropriately. And the team uses these in ways to maintain people’s privacy.