Inspection outcome: Standards met
Last inspection: 05/08/2019
Pharmacy context
The pharmacy is owned by a large multiple and is located in a residential area on the outskirts of town. The customer profile diverse and includes a high level of walk-in patients.
The main emphasis of the service is dispensing and the pharmacy processes approximately 8-900NHS items per month. The majority are received via EPS and the majority are prescribed by the nearby surgery but the pharmacy has a wide catchment area.
Services in addition to essential NHS dispensing service include:
Retail sales of medicines
Dispensing of private prescriptions
Repeat prescription collection and management
Medications Use Reviews(MURs)
New Medicines Service(NMS)
Community dosage systems(CDS) for approximately 50 patients
Home deliveries
Opening hours: 9am -6pm Mon-Fri & 9am-1pm Sat (pharmacist rest break 1-1.20pm)
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes to help reduce the risk of them happening again. The pharmacy keeps all the records that it needs to by law and it keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training materials to ensure that they have the skills they need. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for delivery of its services. But the dispensary is dated which detracts from the overall appearance. Pharmacy team members use a private room for sensitive conversations with people. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy ensures that its services are accessible to people with different needs. The pharmacy team provides safe services and provides people with information to help them use their medicines. The pharmacy team identifies people on high risk medicines and makes sure they are provided with appropriate information. The pharmacy gets medicines from reliable sources and stores them properly and the team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works and is accurate.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |