Inspection outcome: Standards met
Last inspection: 25/01/2023
Pharmacy context
The pharmacy is in a parade of businesses at a large roundabout on the outskirts of Oxford. It is near a residential area with some available parking for people with cars. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include prescription delivery, COVID-19 and flu vaccinations, travel clinic, supervised consumption, needle exchange, community pharmacist consultation service (CPCS) and new medicines service (NMS).
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Members of the team follow clearly written instructions to help them make sure they work safely. The pharmacy monitors its services and reviews the risks involved in providing its services. Pharmacy team members record and discuss their mistakes to learn from them and avoid the same mistakes happening again. The pharmacy has business continuity arrangements in place so it can deal with an emergency. And it keeps the records it needs to show that medicines are supplied safely and legally. Members of the team make sure they protect people’s private information and they are trained in how to safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to manage the workload. They understand their roles and responsibilities. They are encouraged to complete training relevant to those roles and to develop their knowledge. Members of the team are comfortable about giving feedback to improve services. And they know how to raise concerns.
Principle 3. Premises
The pharmacy’s premises are bright, clean and suitable for the provision of healthcare. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.
Principle 4. Services, including medicines management
The pharmacy offers a range of services, and it tries to make sure its services are easily accessible to people with different needs. Its working practices are safe and effective, and it obtains its medicines from reputable sources. The pharmacy’s team members make sure they store medicines securely at the right temperature. They keep records of regular checks to show medicines are fit for purpose and safe to use. They know what to do if any medicines or devices need to be returned to the suppliers. Pharmacy team members actively highlight prescriptions with high‐risk medicines and make sure people get the information they need to use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |