Rossington Pharmacy (9010725)

Inspection summary findings

Principle 1. Governance

The pharmacy acts to identify and manage most risks associated with providing its services. It seeks feedback about its services and uses this feedback to help inform how it provides its services. The pharmacy generally keeps the records it needs to by law up to date and it protects people’s private information appropriately. Pharmacy team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. They behave openly and honestly by discussing mistakes and acting to reduce risk following mistakes made during the dispensing process. But they do not always record details of the learning applied or action taken to support the ongoing monitoring of risk.

Principle 2. Staff

The pharmacy employs suitably skilled team members to manage its workload. And it reviews it staffing levels and skill mix to help ensure they remain appropriate for the level of activity carried out. Pharmacy team members receive some time in work to complete continual learning relevant to their role. They are confident in providing feedback and know how to raise a professional concern if needed. Team members work well together and engage in regular conversations related to safety and workload management. But they do not regularly record the details of these conversations to show how they apply their learning.

Principle 3. Premises

The pharmacy premises are clean and secure. They offer a suitable environment for delivering pharmacy services. And they have dedicated space to allow people to speak with team members in private.

Principle 4. Services, including medicines management

The pharmacy manages its services safely. It uses effective audit trails to help answer any queries that may arise during the dispensing process. The pharmacy obtains its medicines from reputable sources and it generally stores them safely. Pharmacy team members engage regularly with people accessing the pharmacy’s services. But they sometimes miss opportunities to support people taking higher risk medicines. This means people may not always get all the information they need about their medicine.

Principle 5. Equipment and facilities

The pharmacy has a suitable range of equipment to support the delivery of its services and it generally maintains its equipment properly. The pharmacy team uses the equipment in a way which protects people’s privacy.