Inspection outcome: Standards met
Last inspection: 12/08/2024
Pharmacy context
The pharmacy is next to a health centre in the market town of Mansfield, Nottinghamshire. It is open late into the evening, seven days a week. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It provides NHS services including Pharmacy First, the New Medicine Service (NMS), contraception and blood pressure checks. And it also offers a private ear care service. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks for providing its services. It mostly keeps the records it needs to by law. And it uses the feedback it receives to help inform improvements to the way it delivers its services. Pharmacy team members treat people’s confidential information with care. They know how to recognise, and report concerns to help protect vulnerable people. And they behave openly and honestly by engaging in regular reviews designed to reduce risk following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has enough appropriately trained and knowledgeable staff to deliver its services safely and effectively. It supports team members in developing their skills by encouraging regular learning. Pharmacy team members are happy in their roles, and they work together well. They feel able to provide feedback at work and they engage in regular reviews to help share learning and manage risk.
Principle 3. Premises
The pharmacy is secure and well maintained. It provides a clean and professional environment for delivering healthcare services. People visiting the pharmacy can speak to team members in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy ensures its services are easily accessible for people. It works well with other local healthcare providers to support people in accessing support and treatment in a timely manner. And it provides people with the information they require to help them take their medicines safely. The pharmacy obtains its medicines from reputable sources. It stores its medicines safely and securely. Its team members apply a series of checks to ensure medicines are safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Its team members regularly check equipment to ensure it remains in safe working order. And they use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |