Inspection outcome: Standards met
Last inspection: 03/04/2019
Pharmacy context
This is a large community pharmacy situated on a busy main road in South East London. It serves a diverse local population. It mainly dispenses NHS prescriptions. It also supplies medicines in multi-compartment compliance aids and offers other services including a delivery service, minor ailments, medicine use reviews and needle exchange.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services. The pharmacist logs any mistakes they make during the dispensing process and tries to learn from these. Some written procedures have not been reviewed for some time so they may not reflect current practices. The pharmacy keeps the records it needs to by law. Running balances are not regularly checked. It generally manages and protects confidential information well. Members of the team have had training on safeguarding vulnerable groups. But this was some time ago. So, their knowledge might not be up to date.
Principle 2. Staff
The pharmacy has enough staff for the services it provides.
The team members do ongoing training to keep their knowledge and skills up to date, but this is not always recorded. This could make it harder for the pharmacy to show which training packages the team members have done.
Principle 3. Premises
The pharmacy is maintained and secured properly, and provides an environment that is suitable for its services.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |