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Pharmacy inspections

Inspection reports and learning from inspections

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Robertsons Pharmacy (1039475)

Inspection outcome: Standards met

Last inspection: 09/05/2019

Pharmacy context

The pharmacy is on a high street in the suburbs of Bradford. It provides NHS dispensing and sells a range of over-the-counter medicines. And, it offers services including Medicines Use Reviews (MUR) and the NHS New Medicine Service (NMS). The pharmacy provides a substance misuse service, including supervised consumption, and it dispenses medicines in multi-compartment compliance aids to help people take their medicines. And, the pharmacy team provides seasonal flu vaccinations via NHS and private patient group direction (PGD). The pharmacy also has an optician who works in a separate part of the retail area. Some of the pharmacy team members are also trained to work with the optician.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has procedures to in place to identify and manage risks. It keeps them up to date. And it maintains the pharmacy records it must by law. The pharmacy has systems in place, so people can easily provide feedback or make a complaint. And the pharmacy team makes changes to improve pharmacy services in response. Pharmacy team members read and follow the pharmacy's procedures. They complete regular training, so they understand how important their role is in keeping people’s information safe. And, they know what to do if there is a concern about the welfare of a child or vulnerable adult. The team members regularly discuss errors that happen. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again.

Principle 2. Staff

Standards met

The pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. The pharmacist supports the team members to keep their knowledge up-to-date and improve their skills. But they don’t record the training they complete. And they don’t have an opportunity to formally discuss their performance or individual training needs. So, it may be difficult to tailor the learning to the individual. The pharmacy provides opportunities for the team members to openly discuss issues and provide ideas to support the delivery of its services. And they can give honest and constructive feedback. They support each other to share learning and to improve their knowledge.

Principle 3. Premises

Standards met

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are accessible to people. And it generally provides its services safely and effectively. It obtains its medicines from reputable suppliers. But it doesn’t always store medicines in their original packs or label stock medicines properly. So, it may be difficult for the team to know if the medicines are safe to use. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines and to identify what they look like. The team takes steps to identify people taking some high-risk medicines. And it provides them with advice. But the team members don’t always have written information for people to take away. So, people may not have correct information they need to help them take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect confidentiality.

Pharmacy details

195 Otley Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards