RM Medicines (9012024)

Inspection summary findings

Principle 1. Governance

The pharmacy manages the risks associated with its services very well. It makes very good use of modern technology to monitor and manage those risks. And it works closely with others within the hospital to help reduce them further. The pharmacy has detailed written instructions which help its team members to carry out their tasks safely. It regularly reviews those instructions to make sure they stay up to date. It has good processes for learning from mistakes and effectively shares what it has learned. Members of the team communicate well with each other so that those starting a new shift are quickly brought up to date. The pharmacy manages and protects confidential information well and its team members understand their role in helping to protect the welfare of vulnerable people. 

Principle 2. Staff

The pharmacy has enough staff, with an appropriate skill mix, to manage its workload safely. It has a good management structure in place to help it run smoothly and effectively. The pharmacy gives its team members plenty of support with their training, making sure they have enough time to complete it. They have a clear understanding of their roles and responsibilities, and work well together as a team.

Principle 3. Premises

The pharmacy’s premises are welcoming and present a very professional image to those using its services. They are bright, clean and easily accessible. And they are very well laid out with plenty of space for everyone to work efficiently and safely.

Principle 4. Services, including medicines management

The pharmacy delivers its services in an easily accessible, safe and effective manner. It continually improves the way it works so that people don’t have to wait any longer than is necessary. Its team members give people detailed information about their medicines, taking into account the differing needs of people attending the hospital. They identify those supplied with high-risk medicines, so that they can be given extra information to help them take their medicines safely. The pharmacy sources, stores and manages its medicines safely, to help make sure that all the medicines it supplies are fit for purpose. It responds very well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has suitable facilities for the services it provides, and it makes sure that they are correctly used and maintained. It also ensures that people’s private information is kept safe and secure.