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Pharmacy inspections

Inspection reports and learning from inspections

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Ritecare Pharmacy (9010595)

Inspection outcome: Standards met

Last inspection: 24/08/2020

Pharmacy context

This pharmacy offers services to people through its website The pharmacy dispenses NHS prescriptions, many of which are supplied in multi-compartment compliance aid packs to help people take their medicines at the right time. The website also allows people to buy pharmacy only (P) medicines through a third-party supplier - (Weldricks pharmacy). Conditions on registration are in place on this pharmacy premises that prevent some services being provided. These conditions were imposed after failings were identified on a previous inspection and they remain in force at the time of this inspection.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team provide services effectively. Members of the pharmacy team are clear about their roles and responsibilities. They know how to protect private information. And they record some things that go wrong. But details of review are not documented, so they may miss some opportunities to improve.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Team members feel able to act on their own initiative and use their professional judgement. They get the basic training they need for the jobs they do. But they do not get any formal ongoing training so their skills and knowledge may not always be up to date.

Principle 3. Premises

Standards met

The pharmacy is clean and tidy. The premises generally provides a professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to most people and they are managed, so people receive their medicines safely. The pharmacy takes extra care when supplying some higher-risk medicines to help make sure they are being used safely. It sources medicines safely and carries out some checks to help make sure that medicines are in good condition prior to supply.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide.

Pharmacy details

Unit 106 Compass Network Centre
Compass Industrial Park

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards