Inspection outcome: Standards met
Last inspection: 08/04/2021
Pharmacy context
The pharmacy is located on a parade of shops in a largely residential area near to a seaside town. The people who use the pharmacy are mainly older people. The pharmacy receives around 80% of its prescriptions electronically. It provides a range of services, including dispensing and over‐the‐counter sales. And it also provides medicines as part of the Community Pharmacist Consultation Service. It supplies medications in multi‐compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And it protects people’s personal information properly. People who use the pharmacy can provide feedback about its services. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they had been provided with some ongoing training prior to the pandemic, but work pressures meant that this had been temporarily put on hold. They can raise any concerns or make suggestions and team members can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. People with a range of needs can access the pharmacy’s services. And the pharmacy responds to drug alerts and product recalls so that people get medicines and medical devices that are safe to use. But the pharmacy doesn't always keep prescriptions with dispensed medicines until they are supplied. And this could make it harder for team members to refer to the original prescription if there was a query.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |