Inspection outcome: Standards met
Last inspection: 22/07/2024
Pharmacy context
This is a community pharmacy in the coastal town of Lossiemouth. Its main activity is dispensing NHS prescriptions. And it supplies medicines in multi-compartment compliance packs to some people who need help remembering to take their medicines at the right times. The pharmacy offers a medicines delivery service. The pharmacy team advises on minor ailments and the pharmacist provides the NHS Pharmacy First Plus service.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow safe working practices. They make records of mistakes and learn from them. And they review the pharmacy’s processes and procedures and take the opportunity to improve the safety of services. The pharmacy keeps the records it needs to by law, and it keeps people’s private information safe. The team is adequately equipped to manage any safeguarding concerns.
Principle 2. Staff
The pharmacy's team members have the necessary qualifications and skills to safely provide the pharmacy's services. They manage their workload well and support each other as they work. They feel comfortable giving feedback and suggesting improvements to provide a more effective service. And the pharmacy has adequate procedures in place to help its team manage the workload in the event of unplanned staff absence
Principle 3. Premises
The pharmacy premises are suitable for the services provided. They are clean, secure, and well maintained. And the pharmacy has a suitable, sound‐proofed room where people can have private conversations with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. It works effectively with other healthcare teams to help achieve positive health outcomes for people. The pharmacist uses shared medical records when prescribing to help make sure people receive the most appropriate treatment. The pharmacy correctly sources its medicines, and it completes regular checks of them to make sure they are in date and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |