Right Medicine Pharmacy (1042968)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. They continually monitor and review processes to identify and deliver improvements in the safety and quality. The team members responsibly discuss mistakes they make during dispensing. And consistently review and learn to improve. The pharmacy keeps all the records, as required by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. 

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members help each other in their day-to-day work. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The team tailor training to their needs to improve the service to people using the pharmacy. The team members share information and learning. So, they can improve their performance and skills. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has suitable arrangements for people to have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy has robust processes and systems in place to help identify and manage the risks associated with providing its services. The pharmacy team members take steps to identify people taking some high-risk medicines. And they ensure that people receive their medication with the required advice and support. The pharmacy gets its medicines from reputable sources. And it has systems in place to ensure medicines are safe and fit to supply. It delivers medicines to peoples’ homes. And it provides medicines in multi-compartment compliance packs. These help people remember to take their medicines correctly. 

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.