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Pharmacy inspections

Inspection reports and learning from inspections

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Right Medicine Pharmacy (1042856)

GPhC Reference 1042856

Inspection outcome: Standards met

Last inspection: 17/10/2019

Pharmacy context


This is a community pharmacy in the centre of Muir of Ord. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. ​The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. ​It offers a smoking cessation service and travel and seasonal flu vaccinations. And the pharmacist has the qualifications​ to treat common clinical conditions.
 

Inspection summary findings

Principle 1. Governance

Good practice

The pharmacy team members work to professional standards. They provide safe services and look after people’s welfare. The pharmacy keeps records of mistakes when they happen. And the team members are proactive at identifying risks and carrying out service improvements. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. And team members complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means that they listen to people and put things right when they can. The pharmacy encourages people to provide feedback about its services. And they make changes to their processes when they need to.
 

Principle 2. Staff

Good practice

The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And this has led to the introduction of new and novel services. The pharmacy team members support each other in their day-to-day work. And they can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.

Principle 3. Premises

Standards met

​The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

Principle 4. Services, including medicines management

Good practice

The pharmacy provides access to a wide range of services. And the pharmacist has the qualifications to provide treatment for common clinical conditions. The pharmacy displays its opening times and service information in the window. And provides patient information leaflets inside the pharmacy. The pharmacy has up-to-date working instructions in place for its services. And this ensures the pharmacy supports the team members to work in a safe and effective way. The pharmacy dispenses multi-compartment compliance packs. And it supplies extra information to support people to take their medicines. The pharmacy sources, stores and manages its medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.

Pharmacy details

Unit 3 Seaforth Buildings
Seaforth Road
MUIR OF ORD
IV67TA
Scotland

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View inspection report (PDF 121.9KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards