Inspection outcome: Standards met
Last inspection: 13/09/2022
Pharmacy context
The pharmacy is in a small parade of local retail businesses in the village of Danderhall on the outskirts of Edinburgh. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service to people. It also provides advice and treatment for a range of minor illnesses through the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It keeps people’s private information secure. And it mostly keeps the records it must by law. Pharmacy team members are good at identifying and reporting safeguarding concerns. And they work with other healthcare professionals to help keep people safe from harm. They understand how to recognise and respond to feedback about the pharmacy’s services. And they engage in conversations to help reduce risk following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together well. It supports its team members through a regular appraisal process. And they engage in some conversations to help minimise risk. Pharmacy team members demonstrate enthusiasm for their roles. And they are confident in sharing their thoughts and they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy is clean, secure, and suitable for the services provided. It has facilities to allow people to have a private conversation with a member of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It has procedures to help provide its services safely and effectively. The pharmacy obtains its medicines from reputable sources. And it stores its medicines safely and securely. Pharmacy team members engage people in conversations about their health and wellbeing. And they provide people with relevant information about the medicines they are taking.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services. And its team members use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |