Inspection outcome: Standards met
Last inspection: 30/09/2020
Pharmacy context
This is a community pharmacy on the high street of the town of Buckie. The pharmacy dispenses NHS prescriptions and sells a range of over‐the‐counter medicines. It also supplies medicines in multi‐compartment compliance packs and provides substance misuse services. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they provide them safely. The pharmacy makes suitable changes to help reduce the risks to people during the pandemic. They record mistakes to learn from them and make changes to reduce the chances of the same mistakes happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members know how to help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified team members to provide safe services. They make decisions within their competence to help people. The pharmacy provides time and support during the working week for team members to complete accredited training. But it does not always set aside time for team members to continue their learning so they may find it difficult to keep their knowledge up to date. Team members know how to raise concerns if they have any.
Principle 3. Premises
The premises are safe and clean, and suitable for the pharmacy’s services. Team members deal promptly with maintenance issues. The pharmacy has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can easily use its services. It provides safe services. Team members give people information to help them use their medicines safely. And they provide extra written information to people taking higher‐risk medicines. The pharmacy gets medicines from reliable sources and stores them properly. The team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. And it looks after the equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |