Right Medicine Pharmacy (9011065)

Inspection summary findings

Principle 1. Governance

The pharmacy team members follow processes for all services to ensure that they are safe. They complete training and implement documented processes to be followed for new services. Only trained and skilled team members use the equipment related to new services. Team members record mistakes to learn from them. They review these and make changes to avoid the same mistake happening again. The pharmacy asks people for feedback. Pharmacy team members discuss this to make pharmacy services better. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified and experienced staff to safely provide services. It compares staff numbers and qualifications to workload and makes changes as necessary. This ensures skilled and qualified staff provide pharmacy services. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe. They discuss incidents and learn from them to avoid the same thing happening again.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for its services. The pharmacy team members use private rooms for some conversations with people. People cannot overhear private conversations. The pharmacy protects people’s information. The pharmacy is secure when closed. The pharmacy team members raise concerns if there is damage to the premises. The pharmacy addresses this appropriately.

Principle 4. Services, including medicines management

The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe service. The pharmacy team give people information to help them use their medicines and they provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy uses automation in an effective and safe manner. And the pharmacy team knows what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works. The pharmacy team members raise concerns from equipment is not working and the pharmacy acts in a positive way.