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Pharmacy inspections

Inspection reports and learning from inspections

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Rigbys Pharmacy (9010830)

Inspection outcome: Standards not all met

Last inspection: 01/09/2020

View enforcement action (PDF 148.2KB)


Pharmacy context

This community pharmacy is located next to a medical centre on the corner of a busy road and it serves a diverse range of people. The pharmacy dispenses NHS prescriptions and it sells a range of over-the-counter medicines. This was a targeted inspection as information had been received that the pharmacy had been obtaining an unusually large quantity of codeine linctus, which is addictive and liable to abuse and misuse. The inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy does not identify and manage the risks in relation to the sales of codeine linctus. This means that there are some risks to patient safety and vulnerable people might be able to obtain medicines that could cause them harm. The pharmacy’s working practices in relation to other services, including the supply of prescriptions, are generally safe​. And the pharmacy team members work to professional standards and are clear about their roles and responsibilities. They understand how to keep people's private information safe and ask people who use the pharmacy for their views and feedback.  

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload. Team members have the right qualifications for the jobs they do and work well together.​ They are comfortable providing feedback to their manager and they receive feedback about their own performance. Team members have opportunities to discuss issues informally together.

Principle 3. Premises

Standards met

The premises provide a professional environment for people to receive healthcare services. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy orders unusually large amounts of codeine linctus, but it cannot explain why it sells so much, or demonstrate that suitable safeguards are in place to make sure sales are safe and appropriate. This is a patient safety risk because people's conditions might not be properly monitored, and their use of medication may not be appropriately controlled.​ The pharmacy offers a range of other healthcare services, which are generally well managed, so people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply.  

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.

Pharmacy details

14 Swan Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.