Pharmacy context
This community pharmacy is located next to a medical centre on the corner of a busy road and it serves a diverse range of people. The pharmacy dispenses NHS prescriptions and it sells a range of over-the-counter medicines. The inspection was undertaken during the Covid-19 pandemic. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe, and it takes some action to improve patient safety. It keeps the records required by law, but these are not always appropriately maintained, and some details are missing. This could make it harder to understand what has happened if queries arise. Pharmacy team members work to professional standards although the pharmacy’s written procedures are not regularly reviewed, so they may not always be up-to-date and team members may not always work effectively.
Principle 2. Staff
The pharmacy has enough staff to manage the workload. The pharmacy team members have the right qualifications for the jobs they do. And they get some ongoing training to help them keep up to date. They are comfortable providing feedback to their manager and they receive feedback about their own performance.
Principle 3. Premises
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are generally well managed, so people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores some of its medicines and equipment.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |