Ridge House Pharmacy (1032359)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services to help provide them safely. Its team members mostly protect people's personal information well. The pharmacy records some mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. But it does not consistently record its mistakes, so team members may be missing out on opportunities to learn and make the pharmacy's services safer. The pharmacy generally keeps the records that it needs to by law. But some of its records are incomplete so it may mean they are less able to be relied upon.

Principle 2. Staff

The pharmacy has enough team members for the services it provides. The team work effectively together and are supportive of one another. The pharmacy does not always check that team members are enrolled on relevant courses in a timely manner. 

Principle 3. Premises

The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. It is sometimes  difficult for people to have a conversation with a team member in a private area, but this is being addressed.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely. It obtains its medicines from reputable sources, and it manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. The pharmacy does not always highlight prescriptions for higher-risk medicines. So, team members may miss opportunities to provide additional information to people collecting these medicines. 

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.