Richmond Pharmacy (1036718)

Inspection summary findings

Principle 1. Governance

In general, the pharmacy’s working practices are safe and effective. Its team members listen to people’s concerns and try to keep people’s information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. But team members do not yet do enough in the way that they gather information and use it to learn and improve.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to one another which will help the pharmacy maintain the quality of its services.

Principle 3. Premises

In general, the pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. But, in some areas, the pharmacy’s floors and general decor does not look as clean as it could and needs to be refreshed.

Principle 4. Services, including medicines management

In general, the pharmacy provides its services safely and effectively and tries to make its services available to everyone. The pharmacy generally manages its medicines safely and effectively. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose. But, it does not store all of its medicines appropriately, once they have been removed from their original packs. While team members generally give people the advice they need, they do not always give people enough information to help them take their medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities for the services it provides. It uses its facilities and equipment to keep people’s information safe.