Inspection outcome: Standards met
Last inspection: 26/08/2020
Pharmacy context
This quiet community pharmacy is located in a residential area and most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions and it sells a range of over-the-counter medicines. The inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe. The pharmacy team understands how it can help to protect the welfare of vulnerable people. It keeps the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise. And some people who work at the pharmacy have not confirmed their understanding of the pharmacy’s written procedures, so they might not fully understand their roles and responsibilities.
Principle 2. Staff
The pharmacy has enough qualified staff to provide the basic dispensing service and they work well together. They have opportunities to discuss issues informally and are comfortable providing feedback to their manager. But the pharmacy’s contingency arrangements to cover additional workload and staff absence may not always be effective.
Principle 3. Premises
The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables it to provide people with the opportunity to have confidential conversations. But there are some outstanding maintenance issues which affect the working conditions and detract from the professional image of the pharmacy.
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are generally well managed so people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |