Pharmacy context
This is a private pharmacy located in central Winchester, Hampshire. It provides Covid-19 testing, an ear wax removal service, a travel clinic and sales of medicines. The pharmacy also provides phlebotomy services including allergy testing, menopause and womens health clinic and health checks. The pharmacy was registered with UKAS (the United Kingdom Accreditation Service) for COVID-19 testing.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages its risks well. The pharmacy has detailed written procedures in place to help ensure that its team members work safely. And it regularly reviews the safety of its services and quickly makes any changes that may be needed. Team members record incidents and make the necessary changes to stop them from happening again. The pharmacy asks people for their views and acts appropriately on the feedback. It has adequate insurance to cover its services. And it keeps all of the records required by law. It keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. Team members complete appropriate training to allow them to deliver the services safely. They have the confidence to suggest and make changes to the way they work to improve their services. They communicate well and give each other feedback.
Principle 3. Premises
The pharmacy provides a very professional, safe and secure environment for people to receive specialist healthcare services. It provides a bright and modern space from which to deliver these services. The pharmacy has made changes to the layout to reduce the spread of COVID-19. The pharmacy has a consultation room set away from the pubic where services can be provided in private. The air in the consultation room could be isolated and removed to aid with infection control. The pharmacy is secured to prevent unauthorised access.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services appropriately. The pharmacy offers a range of private services, which the pharmacy team delivers safely. Team members providing the services ensure that their training is up to date. The pharmacy obtains its medicines and stock from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy disposes of waste appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It ensures its equipment is well-maintained and it keeps the necessary records. The pharmacy uses its equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |