Reliance Pharmacy (1123507)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards and identify and manage risks effectively. The pharmacy logs any mistakes it makes during the dispensing process. It learns from these and takes action to avoid problems being repeated. The pharmacy generally keeps its records up to date and these show that it is providing safe services. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has qualified staff who provide safe services. Its staffing rotas enable it to have good handover arrangements and effective staff communication. Training is provided by the company and staff find this useful to help keep their skills up to date.

Principle 3. Premises

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare. The lack of space sometimes presents storage challenges.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. Checks are not always made when supplying higher-risk medicines, so some people may not always receive appropriate advice about the medicines they receive. The pharmacy team members do not always flag prescriptions for schedule 4 controlled drugs. This could increase the chances of supplying medicines when the prescription is no longer valid.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.