Inspection outcome: Standards met
Last inspection: 28/10/2024
Pharmacy context
This is a community pharmacy located on a small shopping parade in Southampton. It serves its local population and is open six days a week. The pharmacy sells a range of over-the-counter medicines, dispenses NHS and private prescriptions, provides the Pharmacy First service, an emergency hormonal contraceptive service and a blood pressure service. They also provide flu vaccines, multi-compartment compliance aids and a local delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It has up‐to‐date written procedures that the pharmacy team follows. It completes all the records it needs to by law, but it could do more to ensure that controlled drug records are up to date. The pharmacy has suitable insurance to cover its services. The pharmacy team keeps people’s private information safe. And it knows how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy trains its team members for the tasks they carry out using accredited training courses and provides additional training to allow the staff to develop their roles. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable with assisting one another, so that they can improve the quality of the pharmacy's services.
Principle 3. Premises
The premises are generally appropriate for the services delivered but improvements could be made to update the appearance of the pharmacy. The pharmacy has enough workspace for the team to work effectively and there is a suitable consultation room for private conversations.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support the health needs of its community. And people can easily access these services. The team makes suitable checks to ensure people taking higher‐risk medicines do so safely and they provide appropriate counselling. Team members generally store and manage medicines appropriately but could do more to ensure controlled drugs are stored safely and there is an appropriate audit trail to show who was involved in the preparation of these medicines. Team members take the right action in response to safety alerts and medicines shortages, so people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has appropriate equipment for the services it provides. And it keeps its equipment clean and well maintained to make sure it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |