Inspection outcome: Standards met
Last inspection: 03/09/2020
Pharmacy context
This is an independently owned pharmacy in a small parade of shops serving a residential area of Southampton. It is a family-run business, dispensing NHS and private prescriptions, selling a range of over‐the‐counter medicines and providing health advice. The pharmacy also dispenses some medicines in multi-compartment compliance packs (MDS trays or blister packs) for people who find it difficult to manage their medicines. And it offers a delivery service to people who aren’t able to get to the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy satisfactorily reviews the safety of its services to protect people and improve patient safety. It carries out appropriate safety checks to help make sure it is as safe from the coronavirus as possible. The pharmacy's team members can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards, while identifying and managing risks appropriately, especially those related to the virus. They understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy has appropriate insurance to protect people if things do go wrong. It keeps all the records it needs to. But it doesn’t record enough detail in several of its records which may make it more difficult to sort out any queries that crop up in the future.
Principle 2. Staff
The pharmacy has just about enough staff to manage its workload safely, and they work well together as a team. It provides them with appropriate training to help them carry out their tasks effectively.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. It keeps them sufficiently clean and secure, although it does leave them rather cluttered. It has made some sensible adjustments to help keep people safe during the pandemic.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner. The pharmacy sources, stores and manages its medicines safely, and so makes sure that the medicines it supplies are fit for purpose and people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines and carries out the checks it should. It is able to make suitable adjustments to some of its other services so that they can carry on during the pandemic.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment for the services it provides. It takes sensible precautions so that people can safely use its facilities when accessing its services. It also uses its facilities and equipment appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |