Inspection outcome: Standards met
Last inspection: 23/01/2020
Pharmacy context
This is a community pharmacy set in a row of shops in a village. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service. It also offers substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has written processes for team members to follow for all services. Team members record mistakes to learn from them. They make changes to reduce the chances of the same mistakes being made again. The pharmacy keeps all the records that it needs to. And it keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified or training staff to safely provide its services. It provides time at work to train team members and enable them to read relevant information. This ensures they have the skills they need. Team members discuss incidents. They learn from them to avoid the same thing happening again. They can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The premises are safe and clean and suitable for the pharmacy’s services. The pharmacist uses a discreet area for some conversations with people. Other members of the public cannot overhear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |