Inspection outcome: Standards met
Last inspection: 07/11/2023
Pharmacy context
The pharmacy is located inside a health centre in Lozells, an area on the outskirts of Birmingham city centre. Lozells is an ethnically diverse area with a high population of people of Afro-Caribbean, Bangladeshi and Pakistani origin. The pharmacy’s main service is dispensing NHS prescriptions, and a small number of other services are available such as the New Medicine Service (NMS).
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services to make sure people receive appropriate care. It has written procedures, but these are not up to date, so its team members may not always work effectively. They discuss their mistakes so that they can learn from them. And team members understand their role in protecting vulnerable people and they keep people’s personal information safe.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so the pharmacy has enough cover to provide the services. They work well together, and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides an
appropriate environment for people to receive healthcare services. It has a consultation
room, but it is cluttered and untidy which means that it is not suitable for
use for private conversations with people or provision of pharmacy services.
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are easy for people to access. It obtains its medicines from licensed suppliers and stores them securely. Equipment is available to monitor the temperature of the pharmacy fridge, but action is not always promptly taken to address any out-of-range readings.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And the team uses it in a way that keeps people’s information safe.
Pharmacy details
Finch Road Primary Care Centre
2 Finch Road
Lozells
BIRMINGHAM
B191HS
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |