Ramco (Harlow) Ltd.; (1040628)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks in an adequate manner. In general, it protects people’s private information appropriately and maintains most of its records in accordance with the law. Pharmacy team members deal with their mistakes responsibly. But, they are not always recording or formally reviewing them. This could mean that they may be missing opportunities to learn from their mistakes and prevent them happening again. 

Principle 2. Staff

The pharmacy has adequate numbers of staff to manage its workload. The team is suitably qualified to provide advice and deliver the pharmacy’s services. Members of the pharmacy team are informed about recent updates and have largely kept their knowledge up to date. But, they are provided with only a few resources to do this. And, this is not completed or delivered in a structured way. This could affect how well they care for people and the advice they give.

Principle 3. Premises

In general, the pharmacy's premises provide an appropriate environment to deliver healthcare services. The pharmacy is secure and largely clean. But, some parts of it are untidy.

Principle 4. Services, including medicines management

In general, the pharmacy provides its services in a satisfactory manner. The pharmacy team can help people with different needs to access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources, stores and usually manages them appropriately. The team are making some checks to ensure that medicines are not supplied beyond their expiry date. But, the pharmacy has no up-to-date written details to help verify this. Team members sometimes make relevant checks for some people with higher-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities it needs to provide services safely. Its equipment is clean and helps to protects people’s privacy.