Inspection outcome: Standards met
Last inspection: 30/07/2019
Pharmacy context
This is a community pharmacy on the main street in the village of Raglan, close to Usk. Most people who use the pharmacy are elderly. The pharmacy dispenses NHS and private prescriptions and sell over-the counter medicines. They supply medicines in multi-compartment devices to help vulnerable people in their own homes to take their medicines. The pharmacy also supplies medicines to two local care homes and to two local prisons.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. But, the written procedures are generic and overdue a review and so may not be appropriate. The pharmacy team asks its customers for their views and uses the feedback to improve services. They keep the up-to-date records that they must by law. The pharmacy is appropriately insured to protect people if things go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The pharmacy team are well supported by their manager. They are comfortable about providing feedback to improve services and this is acted on. The team members have some training to keep their knowledge and skills up to date but there are no formal training plans or appraisals. So, they may have some gaps in their knowledge.
Principle 3. Premises
The pharmacy looks professional. It is tidy and organised. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
People can access the services offered by the pharmacy. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team make sure that people have the information they need. They intervene if they are worried that people may not be using their medicines as prescribed by their doctors. The pharmacy obtains its medicines from appropriate sources. Medicines are stored and disposed of safely. The team makes sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |