Inspection outcome: Standards met
Last inspection: 22/05/2019
Pharmacy context
The pharmacy is situated close to the centre of a large village. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also supplies medicines in multi-compartmental compliance packs, designed to support people to remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has appropriate systems to identify and manage the risks associated with the services it delivers. It generally keeps all records it must by law. And it responds appropriately to people who raise concerns and provide feedback about its services. The pharmacy manages people’s private information securely. The pharmacy team members share information when mistakes happen. And they act to reduce identified risks. Pharmacy team members are clear about their roles and responsibilities. But they have not all signed training records associated with the pharmacy’s procedures. This may mean there is inconsistency amongst the team when completing tasks.
Principle 2. Staff
The pharmacy has enough skilled people to provide its services. It promotes ways in which its team members can provide feedback. And it encourages team discussions. Pharmacy team members are supported in their roles. They complete continual learning. But not all staff are enrolled onto GPhC accredited training courses in a timely manner following their induction. This means there has been a delay in staff receiving the required support to ensure that they have the skills and knowledge required for their roles.
Principle 3. Premises
The premises are secure and generally maintained to the standard required. Working areas are clean and organised. But the pharmacy must ensure maintenance issues do not escalate to become health and safety concerns. The pharmacy has private consultation facilities in place. These help to protect the confidentiality of people accessing its services.
Principle 4. Services, including medicines management
The pharmacy promotes its services and makes them accessible to people. The pharmacy has records and systems in place to make sure people get the right medicines at the right time. The pharmacy provides medicines in devices designed to support people in remembering to take their medicines. The pharmacy gets its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has some systems in place to provide assurance that medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy team has access to equipment for providing its services. It monitors this equipment to ensure it is safe to use and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |