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Pharmacy inspections

Inspection reports and learning from inspections

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R. Chemist (1039484)

Inspection outcome: Standards met

Last inspection: 22/01/2020

Pharmacy context

This is a community pharmacy on a parade of shops in the city of Bradford, West Yorkshire. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as the New Medicines Service (NMS) and medicines use reviews (MURs). The pharmacy supplies medicines in multi-compartment compliance packs to people living in their own homes. And it provides a home delivery service to people who have difficulty collecting their medicines from the pharmacy.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy mostly identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow to help them work effectively. The pharmacy generally keeps the records it must have by law. And it keeps people's private information secure. The team members know when and how to raise a concern to help safeguard the welfare of vulnerable adults and children. The team members openly discuss mistakes that they make when dispensing. But they do not keep up-to-date records of these mistakes. And so, they may miss out on the opportunity to learn from them and reduce the risk of similar mistakes happening again.

Principle 2. Staff

Standards met

The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work well together to manage their workload. And they feel comfortable to raise professional concerns when necessary. The pharmacy provides its team members with training modules to help them keep their knowledge and skills refreshed and up to date.

Principle 3. Premises

Standards met

The pharmacy premises are secure and well maintained. And suitable for the services the pharmacy provides. The pharmacy has a sound-proofed room where people can have private conversations with the pharmacy's team members.​

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are accessible to people. And the pharmacy mostly manages its services appropriately and delivers them safely. The pharmacy sources its medicines from licenced suppliers and it appropriately stores them. It supports some people by providing their medicines in multi-compartment compliance packs to help them take them correctly. But it doesn't provide these people with all the information they may need about their medicines. The pharmacy has some safeguards in place to provide a safe and effective home delivery service. But it doesn't ask people to sign for receipt of their medicines. So, the team may not be able to effectively answer any queries.

Principle 5. Equipment and facilities

Standards met

The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy mostly uses its equipment and facilities to protect people’s confidentiality.

Pharmacy details

7 The Square
Lower Grange

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards