R J Lad Pharmacy (1029623)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe, and it keeps the records required by law. Members of the pharmacy team are clear about their roles and responsibilities. But the pharmacy’s operating procedures are not always accessible, so team members cannot easily refer to them if they are unsure how to complete a task. And the pharmacy could do more to keep people’s private information safe.

Principle 2. Staff

Pharmacy team members work well together in a busy environment, and they have the right training and qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. 

Principle 3. Premises

The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables people with the opportunity to receive services in private and have confidential conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. ​ The pharmacy gets its medicines from licensed suppliers, and it carries out checks to ensure medicines are in good condition and suitable to supply. But it could improve the way it stores and manages some of its medicines. And the compliance aid pack service could be managed more effectively to ensure people always take their medicines safely. 

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.