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Pharmacy inspections

Inspection reports and learning from inspections

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R J Lad Pharmacy (1029623)

Inspection outcome: Standards met

Last inspection: 23/10/2023

Pharmacy context

This busy community pharmacy is located close to a medical centre. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks to make sure its services are safe, and it keeps the records required by law. Members of the pharmacy team are clear about their roles and responsibilities. But the pharmacy’s operating procedures are not always accessible, so team members cannot easily refer to them if they are unsure how to complete a task. And the pharmacy could do more to keep people’s private information safe.

Principle 2. Staff

Standards met

Pharmacy team members work well together in a busy environment, and they have the right training and qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. 

Principle 3. Premises

Standards met

The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables people with the opportunity to receive services in private and have confidential conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. ​ The pharmacy gets its medicines from licensed suppliers, and it carries out checks to ensure medicines are in good condition and suitable to supply. But it could improve the way it stores and manages some of its medicines. And the compliance aid pack service could be managed more effectively to ensure people always take their medicines safely. 

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Pharmacy details

201 Birch Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards