Inspection outcome: Standards met
Last inspection: 29/11/2022
Pharmacy context
This is a small family-owned pharmacy in a city-centre residential area of Portsmouth. It dispenses prescriptions, mainly for people who live near the pharmacy. It also sells over-the-counter medicines and provides health advice. It dispenses some medicines in multi-compartment compliance aids and offers a delivery service to people who can’t visit the pharmacy in person. In addition, the pharmacy provides some services specifically for people who have problems with substance misuse.
Inspection summary findings
Principle 1. Governance
The pharmacy has comprehensive written instructions which tell its team members how to complete their tasks safely. The pharmacy keeps satisfactory records of any mistakes made during the dispensing process. It also makes sure its team members learn from those mistakes. But it doesn’t regularly review them. It has appropriate insurance in place to help protect people if things do go wrong. Members of its team work to professional standards and are clear about their roles and responsibilities. The pharmacy satisfactorily manages and protects people’s confidential information, and it tells them how their information will be used. Team members also understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are either appropriately trained, or on a suitably accredited training course. They work well together and support each other. They are suitably aware of the risks involved in selling some medicines and know when to involve the pharmacist.
Principle 3. Premises
The pharmacy’s premises are clean and appear professional inside. The pharmacy provides a suitable environment for people to receive its services.
Principle 4. Services, including medicines management
The pharmacy provides a limited range of services which it delivers in a safe and effective manner. And people with a range of needs can easily access them. The pharmacy keeps satisfactory records, including when it gives people advice about their medicines. It sources, stores and manages its medicines safely. The pharmacy makes sure that all the medicines it supplies are fit for purpose, responding satisfactorily to drug alerts or product recalls.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the services it provides, and it makes sure that it is kept clean and suitably maintained. The pharmacy keeps people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |