Inspection outcome: Standards met
Last inspection: 22/08/2024
Pharmacy context
The pharmacy provides a homecare medicines service which involves delivering ongoing medicine supplies direct to people’s homes. Hospital prescribers initially prescribe all of these treatments. Some aspects of the service, for example nursing care, are not regulated by the GPhC. Therefore, we have only reported on the registerable services provided by the pharmacy. The pharmacy is located in a business park and the premises are not open to the public.
This inspection is one of a series of inspections we have carried out as part of a thematic review of homecare services in pharmacy. We will also publish a thematic report of our overall findings across all of the pharmacies we inspected. Homecare pharmacies provide specialised services that differ from the typical services provided by traditional community pharmacies. Therefore, we have made our judgements by comparing performance between the homecare pharmacies we have looked at. This means that, in some instances, systems and procedures that may have been identified as good in other settings have not been identified as such because they are standard practice within the homecare sector. However, general good practice we have identified will be highlighted in our thematic report.
Inspection summary findings
Principle 1. Governance
The pharmacy continuously assesses the risks associated with its services and takes appropriate steps to manage them. Team members follow written instructions to help make sure they work effectively. They record and review any mistakes they make, so that they can learn from them and improve the way they work. The pharmacy keeps people's private information securely and its team members know how to respond to concerns about vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to effectively manage its workload. Team members have defined roles and understand what is expected of them. They are well supported by the pharmacy’s senior leadership and they are appropriately trained for the work they do. And they receive regular ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is clean, tidy and well maintained. And there is enough space for team members to carry out their work safely and efficiently.
Principle 4. Services, including medicines management
The pharmacy manages its services well and it supplies medicines to people safely and on time. It obtains its medicines and medical devices from licensed suppliers and stores them appropriately. Team members support people well to help them take their medicines safely and effectively. And they take the right action in response to safety alerts and recalls so that people get medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely and effectively. It maintains its equipment well so that its fit for purpose.
Pharmacy details
14-16 Phoenix Business Park
Avenue Close
Birmingham
B74NU
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |