Queen Pharmacy (9012372)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services. Members of the pharmacy team keep people’s private information safe, and they have a basic understanding of how to safeguard people who may be vulnerable. The pharmacy has some written procedures, so team members know what is expected of them. But it does not have a written policy explaining its responsibilities regarding the private doctor service that it works in partnership with. This means it could find it harder to justify its actions if there was a query or concern relating to this aspect of its services.

Principle 2. Staff

The pharmacy has a small team, but this is sufficient for its current workload. Team members work under the supervision of a pharmacist. And the pharmacy provides essential training so team members can develop the skills needed for their roles.

Principle 3. Premises

The pharmacy provides a suitable environment for the delivery of healthcare services. It has consultation facilities, so people can access services and speak to the pharmacist in private if needed.

Principle 4. Services, including medicines management

The pharmacy generally provides its services and supplies medicines safely. It sources medicines from licensed suppliers and team members complete checks to make sure they are safe for people to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It maintains equipment so it suitable for use. And team members use equipment in a way that keeps people’s information safe.