Inspection outcome: Standards met
Last inspection: 29/09/2020
Pharmacy context
This is a community pharmacy located in a residential area in the centre of High Wycombe in Buckinghamshire. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. It also offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), multi-compartment compliance packs for people who find it difficult to manage their medicines at home, supervised consumption and a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating safely. It has suitable systems in place to identify and manage the risks associated with its services. This includes the risks from COVID-19. Trained members of the pharmacy team understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. But the pharmacy doesn’t always maintain all its records as it should. This could mean that its team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. They work well together. Some members of the team support others and encourage them to learn. And the pharmacy provides the team with ongoing training material. This helps keep the team’s knowledge and skills current.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment to deliver healthcare services. The pharmacy has introduced measures to help reduce the spread of COVID-19 inside its premises. Its team members keep the premises very clean. And it has separate spaces where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. It keeps suitable records for its services. This ensures its services are organised, managed well and delivered effectively. People can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. And it generally stores as well as manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And generally used appropriately to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |