Q Pharmacy (1036717)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable procedures to identify and manage risk. It has written procedures in place to help ensure that its team members work safely. And it has insurance to cover its services. The pharmacy team listens to people to improve the quality of the pharmacy’s services. And it keeps people’s private information safe. The pharmacy’s team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy adequately trains its team members for the tasks they carry out. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can maintain the quality of the pharmacy's services.

Principle 3. Premises

The pharmacy’s premises provide a suitable environment for people to receive its services. And they are adequately clean and secure. The pharmacy has made some sensible adjustments to help keep people safe during the pandemic. But it does not do enough to dispose of items it no longer needs. And so its premises do not fully benefit from the total space available.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible for people. And it has appropriate procedures to ensure that it supplies its services safely and effectively. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy team ensures that the medicines it supplies have the information that people need so they can take their medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.