Pharmacy context
This pharmacy is one of six branches of a small group of pharmacies. It is located within a parade of shops, on a busy road in West London. The pharmacy dispenses medication to people residing locally. It supplies medication in multi-compartment compliance packs to people who need help managing their medication. The pharmacy also offers a delivery service and the Covid-19 vaccine Service. This inspection was undertaken during the Covid-19 pandemic. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and raise concerns and the pharmacy team has received training to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process.
Principle 2. Staff
Team members work well together, and they manage the pharmacy’s workload well. They feel comfortable about raising concerns. They do the right training for their roles. And they complete some ongoing training to help keep their knowledge up to date.
Principle 3. Premises
The premises are suitable for the services offered and are fitted to a high standard. They are kept secure and people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. The pharmacy has systems in place for making sure that its services are well organised, particularly the multi-compartment compliance pack service. People taking higher-risk medicines are generally provided with the advice they need to take their medicines safely. The pharmacy orders its medicines from reputable sources and largely stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |