Inspection outcome: Standards met
Last inspection: 25/11/2019
Pharmacy context
A family run community pharmacy. One of two belonging to the same company. The pharmacy is on a busy road in the centre of Southall. As well as the NHS Essential Services, the pharmacy provides Medicines Use Reviews (MURs), New Medicines Service (NMS) and a delivery service to the housebound. Medicines are supplied in multi-compartment compliance aids for many people in the local community. The pharmacy supplies prescription methadone to substance misuse clients. The pharmacist hopes to provide a travel vaccination and malaria prophylaxis service within next few weeks.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members have a good understanding their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. Team members discuss any mistakes they make. And they share information on what could go wrong to help reduce the chance of making mistakes in future. The pharmacy team is good at supporting team members to learn from their mistakes and improve.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services. The pharmacy is good at supporting the team to learn and improve.
Principle 3. Premises
The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy makes its services available to everyone and ensures its services are provided safely and effectively. Members of the pharmacy team give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for the services it provides. In general, it uses its facilities and equipment to keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |