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Pharmacy inspections

Inspection reports and learning from inspections

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Inspection outcome: Standards not all met

Last inspection: 16/05/2019

Pharmacy context

This is a pharmacy which offers its services to people through its website www. uk The pharmacy has a prescribing service provided by doctors based in Europe (Spain and the Czech Republic).  The website offers prescription medicines for a range of conditions but mainly supplies medicines for the treatment of pain and sleeping tablets. It is a private pharmacy and does not supply NHS prescriptions. People do not visit the pharmacy in person and medication is sent by post or delivered by a courier. ​

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy uses prescribers who are not based in the UK, or registered with UK regulators. And the pharmacy does not know whether the prescribers are following UK guidelines. This means the pharmacy cannot show that the prescribing service is safe. The pharmacy does not identify and manage all of the risks involved with its services. This means that there are some risks to patient safety.  Vulnerable patients might be able to obtain medicines that could cause them harm. And people can purchase some medicines without providing proof of their name, address or their age, which is a safeguarding concern. 

Principle 2. Staff

Standards met

The pharmacy team can manage the workload. But the pharmacist has to dispense and self-check all the prescriptions, which may increase the risk of error.


Principle 3. Premises

Standards not all met

The pharmacy is clean, hygienic, properly maintained and provides a suitable environment for the services carried out. The website layout allows people to select the prescription only medicines they want before the request is approved by a qualified prescriber. This means people may receive medicines which are not the most suitable for them.  Some parts of the pharmacy website are misleading, and it does not provide the name and address of the prescribers. This means people may not have enough information to make an informed decision about their care. 

Principle 4. Services, including medicines management

Standards not all met

The pharmacy does not make enough checks to ensure medicines are appropriate for the people they supply. And it supplies some medicines which may not be appropriate for supply via a remote consultation because they require physical examination, blood tests or monitoring. The pharmacy supplies medicines without informing the patient's regular doctor or making sure they agree to the supply. This is a risk because people's conditions might not be properly monitored, and their use of medication may not be appropriately controlled.


Principle 5. Equipment and facilities

Standards met

The pharmacy has adequate equipment and facilities  for the services it provides.​

Pharmacy details

Suite 8a
1-3 The Courtyard
Calvin Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.