Inspection outcome: Standards met
Last inspection: 13/08/2019
Pharmacy context
This is a community pharmacy in a close-knit community in Knaresborough, North Yorkshire. It dispenses NHS and private prescriptions and sells over-the-counter medicines. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides people the opportunity to discuss their medicines during Medicines Use Reviews.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and up-to-date written procedures in place to protect the safety and wellbeing of people using its services. It keeps the records it must have by law and keeps people's private information safe. The team is equipped to help protect the welfare of vulnerable adults and children. The pharmacist generally records any errors made when dispensing. And proactively separates some similar-looking medicines on the shelves to reduce the risks of mistakes.
Principle 2. Staff
The pharmacy has a small team and the pharmacist and team members adequately provide the pharmacy's services. The pharmacy supports team members with their training and it provides time in the working day to complete it. But it doesn't provide structured ongoing training. So, team members may miss opportunities to complete learning relevant to their role.
Principle 3. Premises
The pharmacy’s premises are clean, secure and suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. And it has suitable areas for people to have private conversations with the pharmacist. But the consultation room is cluttered and not in use. This may limit the services the pharmacy provides.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy team members may not always identify people who take higher-risk medicines. And this means they may miss opportunities to give these people extra advice and information about their medicines. The pharmacy gets its medicines from reputable suppliers. And it mostly stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |