Private Pharmacy Group (9012130)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. It is good at assessing the risks involved before new services are introduced. And it updates risk assessments as existing processes are modified. Pharmacy team members follow suitable written procedures which tell them how to manage services safely. They keep the records they need to by law and they manage the pharmacy’s stock well to make sure their records are correct. The pharmacy's team members keep people's private information safe. They understand their role in protecting the welfare of vulnerable people.

Principle 2. Staff

The pharmacy team members are actively encouraged to develop their skills and knowledge. They work well together and manage the workload. They feel comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services.

Principle 3. Premises

The pharmacy's premises are clean, well lit, secure and suitable for the provision of pharmacy services. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective. It gets its medicines from reputable suppliers so they are fit for purpose. And the pharmacy team members have a contingency plan to help manage shortages of some medicines. They make sure medicines are stored securely and safe to use. They take the right action if any medicines or devices need to be returned to the suppliers. The pharmacy maintains appropriate audit trails to show that medicines are delivered to the right people.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people’s private information safe.