Inspection outcome: Standards met
Last inspection: 13/01/2020
Pharmacy context
This is a community pharmacy in a parade of shops in Orpington. There are some large retail parks nearby. The pharmacy mainly dispenses NHS prescriptions and sells over-the-counter medicines. And it supplies medications in multi-compartment compliance packs to help people take their medicines safely.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services. Staff are clear about their own roles and responsibilities and they protect people’s personal information well. They know how to protect vulnerable people. The pharmacy largely keeps the records it needs to by law to show that medicines are supplied safely and legally. People can give feedback about the pharmacy and its services. The pharmacy has written procedures for team members to follow. But the pharmacy does not review them regularly, which could mean that they do not reflect current practice.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. They have done the right training for their roles. And they do some ongoing training to help keep their knowledge and skills up to date. They can raise concerns or make suggestions to help improve the pharmacy’s services. And they are able to take professional decisions to ensure that people are kept safe.
Principle 3. Premises
The premises are safe, secure, and suitable for the pharmacy’s services. The pharmacy does not have a consultation room, but people can have a conversation with a team member which would not be overheard.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. It gets its medicines from reputable sources and largely stores them properly. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |