Pharmacy context
This community pharmacy is located beside a busy doctors’ surgery, close to the town centre and on a busy road. It stays open longer in the evening than the surgery. Its main activity is dispensing NHS prescriptions, with most of the people who use the service coming from the adjacent surgery. The pharmacy supplies a large number of people with their medicines in multi-compartment compliance packs to help them manage their medicines. The pharmacists provide seasonal flu vaccinations. And there are a quite a few people who receive supervised administration services at the pharmacy. The pharmacy also delivers medicines to some people at home.
Inspection summary findings
Principle 1. Governance
The pharmacy manages and identifies risks in the pharmacy to make sure its services are safe. Its team members learn from their mistakes to reduce risks during the dispensing process. They protect people’s information. And they know what actions to take if they have concerns about vulnerable people. The records that the pharmacy must keep by law are generally well-maintained.
Principle 2. Staff
Pharmacy team members are suitably trained or are undertaking appropriate training for the roles they undertake. And they are given good support to help keep their skills and knowledge up to date. The team members learn from each other and they have people they can discuss queries or concerns with if needed. Pharmacy professionals are able to use their judgement to make sure services are safe and effective.
Principle 3. Premises
The pharmacy's premises are safe, secure, and suitable for the services it provides. There is just about enough space for staff to cope with the current workload.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs and its services are available when other pharmacies are closed. And overall, it provides its services safely. It takes particular care with medicines that may be higher-risk so people get the advice they need. To ensure its medicines are fit for purpose, the pharmacy gets them from reputable sources and stores them correctly. But it doesn’t always keep a record of when it date checks its stock. So, it may be harder to know that all stock is checked regularly.
Principle 5. Equipment and facilities
The pharmacy has access to the equipment and facilities it needs to provide its services safely. Its equipment is generally well-maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |